Businesses need to evolve at the same pace as technology does – or at least try. This will increasingly be a challenge as every day new technologies emerge and significantly affect our daily lives. Technologies like AI and the Cloud are the core technologies businesses need to create faster, more customer-driven digital experiences.
Mobile banking is a growing market due to its fast and uncomplicated nature, but also to younger population growth and the demand for digital and convenient experiences. As banks as the guardians of our money, it is only natural for customers to want a secure, fast, and convenient service. Digital experiences should fulfil these needs, and since we’ve been conducting the Banking Industry Study, we’ve seen increasing digitalisation and consequent adoption of mobile banking services.