[Success Story]: Setting up an Innovation Management System with Jira Core

The Problem

• Our customer needed a solution for managing their innovation process, allowing employees to suggest ideas for improvement of the company and tracking the idea lifecycle from generation to execution.
• The idea management process is a very complex, compassing several workflows with multiple statuses, transitions and validation points.
• In terms of technology, the basic requirements were a web based solution, intuitive, fast to implement and easy to maintain.

Our Approach

• Work closely with the Customer to analyze in detail the business processes related with the idea management process.
• Define the system architecture, select the best technologies and frameworks for the project.
• Map the requirements into product features, define what needs to be configured and what needs to be developed.
• Implement a POC of the solution based in the technologies selected for the project.
• Implement the project, working side-by-side with the Customer for continuous feedback.
• Provide go-live support and on-going developments.

Project Tech Usage

• Atlassian Platforms: Jira Core
• Atlassian Add-ons: Xporter for Jira, Field Security Plugin for Jira, Script Runner for Jira and other Add-ons developed for this particular Customer.

Outcome

• The project was implemented in a short period of time – 2 calendar months – accomplishing all the requirements defined by the Customer.
• After the first year of live production, more than 250 ideas have been collected, analyzed, voted and selected for implementation.
• The feedback from the end users is very positive, they emphasize the simplicity and the visibility they gained with the Idea Management System.
• With the knowledge gained on Jira Core, the Customer is able to perform adjustments and configuration in the process without supplier intervention.

Ana Paneiro