The University of Aveiro (UA) manages a diversified application ecosystem, which offers s a wide and differentiated set of services to its different stakeholders. Countless digital services need to be implemented and maintained for students, teachers, staff, potential candidates, alumni, and even other universities to interact with the UA. These vary according to the type of access, the physical location, and the level of security required for the operation in question.
As many of these implementations are carried out by different teams, managing all the resulting scenarios in a non-standardised model quickly became complex and unscalable. The need for the correct identification of all the dependencies discovered limitations and reduced the speed of detecting incidents and the necessary evolution of the basic system.
Therefore, the solution presented by Xpand IT sought to streamline all these management processes and the implementation of new integrations with the UA, promoting visibility and traceability for more efficient problem resolution, and facilitating the development and adoption of new services for internal and external entities through a middleware strategy.