ITSM (IT service management) is a set of activities developed and implemented by a company in order to provide the best IT service possible to its clients. Additionally, ITSM builds the bridge between IT departments and clients, often uncapable of communicating in a technical language, facilitating the interaction between them.
The ITSM concept is supported by 3 vectors: people, processes and technology, where it is fundamental to employ specific software capable of providing adequate support to teams.
The truth is that implementing an ITSM strategy allows the organisation to reduce response times to client requests, which directly reduces all the adjacent costs. Download this free playbook, and find out how your company can benefit from an ITSM strategy.