Customer Sucess Associate

ABOUT US…

Everything we do is to inspire others to achieve outstanding results. We do this by investing in IT mastery to generate market value. As a global company specializing in Big Data, Business Intelligence & Analytics, Data Science, Digital Xperiences, Middleware, and Collaboration and Development tools, we have top products and services used by Fortune 500 companies. With a posture of honesty and cooperation with more than 180 clients in the service area and more than 3000 that use our products in 76 different countries, Xpand IT is recognized for its technological knowledge and “Passion for Excellence”.

At Xpand IT, everyone has a special talent. We value everyone’s talent in all fields. Excellent technical experts, visionary designers, dynamic and communicative Human Resources team, innovative researchers, magical marketers, entrepreneurial managers. These are the people that are part of Xpand IT.

If you feel that Xpand IT is the right place for you, give us a call.

ABOUT THE JOB

The primary function of the Customer Success Associate is to provide direct administrative support to the Sales team in the ongoing development of existing and prospective clients to ensure that the department is able to meet its growth targets.

We are looking for a Customer Success Associate who can be able to:

  • Coordinate and take over the after-sales process for the resale of licenses, subscriptions and IT services;
  • Nurture customers, gather feedback and respond ad hoc requests;
  • Assume and support the billing process;
  • Support the Sales team, creating and tracking all business interactions;
  • Assist the Marketing team in support of specific campaigns;
  • Report to management team;
  • Management of public tenders.

THE NEXT XPANDER SHOULD HAVE…

  • Good verbal and written communication skills;
  • Good attention to detail;
  • Solid time management skills and organizational ability;
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly;
  • Strong organizational, collaboration and team building skills;
  • Knowledge of MS Office suite;
  • 1+ years of relevant experience;
  • Experience with CRM platforms is a plus;
  • Excellent English proficiency is a must;
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use;
  • Entrepreneurial spirit and mindset;
  • Excellent interpersonal skills including the ability to handle challenging situations and people.

If you’ve read until here, then you are certainly who we are looking for.

Direct submission to this application on the form (right on the page) with the reference position (XP_CSA) or send us your CV to jobs@xpand-it.com.

Apply here

WHAT WE OFFER

Everything we do is to inspire the best people to change the world. We do that by offering you incredible professional opportunities with technological projects worldwide, a competitive salary, great work-life balance, remarkable events, and more benefits that software ninjas will love!

Multidisciplinary Teams

We build technology solutions from scratch. Architecture Definition, Requirements Analysis, Solution Development, Deployment and Technical Support.

Working Methodology

We do Agile Development with the best Software Development Tools. We are one of the few companies in the world with Agile CMMI Certification.

International Projects

We have customers all over the world, and offices in Portugal and the UK. Our projects have involved over 800 clients across the five continents! That is our footprint in the world.

Innovative Technologies

We are always looking to use the most innovative technologies in Web, Mobile, Middleware, Business Intelligence, Big Data and UX/UI Design.

Expert Training Sessions

We have our own XTalks to spread knowledge to all Xpanders. We also provide training sessions on the technologies in which we have expertise.

Respect and Honesty

Through our values, we aim to create a team that can be relied upon, in all aspects. These values are the ones that help us build our culture and the ones that guide us in all our choices.

Working Environment

We have a “feel at home” office environment, and we encourage a casual dress code and a flexible and balanced work schedule.

The Team

We believe that people are the key to our success: that’s why we are picky about our people. Whether for work or friendship – we are an awesome team.

Daniela CostaJob Opportunity – Customer Sucess Associate