Technical Support Engineer

ABOUT US…

Everything we do is to inspire others to achieve outstanding results. We do this by investing in IT mastery to generate market value. As a global company specializing in Big DataBusiness Intelligence & AnalyticsData ScienceDigital XperiencesMiddleware, and Collaboration and Development tools, we have top products and services used by Fortune 500 companies. With a posture of honesty and cooperation with more than 180 clients in the service area and more than 3000 that use our products in 76 different countries, Xpand IT is recognized for its technological knowledge and “Passion for Excellence”.

At Xpand IT, everyone has a special talent. We value everyone’s talent in all fields. Excellent technical experts, visionary designers, dynamic and communicative Human Resources team, innovative researchers, magical marketers, entrepreneurial managers. These are the people that are part of Xpand IT.

If you feel that Xpand IT is the right place for you, give us a call.

 

ABOUT THE JOB

We are looking for a Technical Support Engineer for the Xpand Add-ons family of products.

Xpand Add-ons is an Xpand IT division that delivers Word-Class Add-ons for Atlassian Products, more information about this team is available at www.xpand-addons.com.

We are looking a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers with questions they may have.

Technical Support Engineer should have a good balance between hard skills and soft skills. Be responsible to handle all kinds of problems related to our products from network issues and operating systems up to the products themselves, always done with an excellent customer relationship, communication and empathy. They should write clear and straightforward instructions and also technical manuals, for urgent or complex problems, provide immediate assistance to customer issues using remote support tools.

Ultimately, you will be a person our customers trust and rely to provide timely and accurate solutions to their technical problems.

 

THE NEXT XPANDER SHOULD HAVE…

  • Degree in Information Technology, Computer Science or relevant field;
  • Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role;
  • Hands-on experience with Windows/Linux/Mac OS environments;
  • Good understanding of computer systems, mobile devices and other tech products;
  • Ability to diagnose and troubleshoot basic technical issues;
  • Excellent problem-solving and communication skills;
  • Ability to provide step-by-step technical help, both written and verbal;
  • Being able to use agile methodologies (Scrum) and tools (Confluence, Jira);
  • Innovation capacity, good communication skills and easy integration into working teams;
  • Customer driven;
  • Fluent in English (written and spoken).

If you’ve read until here, then you are certainly who we are looking for.

 

Direct submission to this application on the form (right on the page) or send us your CV with the reference position (AO_TSE) to career@xpand-it.com.

Apply here

WHAT WE OFFER

Everything we do is to inspire the best people to change the world. We do that by offering you incredible professional opportunities with technological projects worldwide, a competitive salary, great work-life balance, remarkable events, and more benefits that software ninjas will love!

Multidisciplinary Teams

We build technology solutions from scratch. Architecture Definition, Requirements Analysis, Solution Development, Deployment and Technical Support.

Working Methodology

We do Agile Development with the best Software Development Tools. We are one of the few companies in the world with Agile CMMI Certification.

International Projects

We have customers all over the world, and offices in Portugal and the UK. Our projects have involved over 800 clients across the five continents! That is our footprint in the world.

Innovative Technologies

We are always looking to use the most innovative technologies in Web, Mobile, Middleware, Business Intelligence, Big Data and UX/UI Design.

Expert Training Sessions

We have our own XTalks to spread knowledge to all Xpanders. We also provide training sessions on the technologies in which we have expertise.

Respect and Honesty

Through our values, we aim to create a team that can be relied upon, in all aspects. These values are the ones that help us build our culture and the ones that guide us in all our choices.

Working Environment

We have a “feel at home” office environment, and we encourage a casual dress code and a flexible and balanced work schedule.

The Team

We believe that people are the key to our success: that’s why we are picky about our people. Whether for work or friendship – we are an awesome team.

AdministratorJob Opportunity – Technical Support Engineer