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Ecosystem Experience Manager

Job opportunity Ecosystem Experience Manager Xray Xpand IT

Ecosystem Experience Manager – Xray

The product team at Xpand IT builds cutting edge software testing tools. Our flagship product, Xray, leads the test management market. More than 4.5 million users at 8000+ companies trust Xray to manage 100+ million test cases every month. Every day, we work to provide integrated solutions that transform how our customers develop, test and ship the software they make.

YOUR ROLE

As the newest Ecosystem Experience Manager you will report directly to the Director of Growth to build an empowered testing community. You’ll help us to achieve sustainable growth by helping customers, partners and the testing community unleash the potential of their development and testing teams. You will work directly with customers to improve their experience with Xray, build relationships with premium support customers, learning everything needed to provide valuable advice on their implementation of Xray.

Your work will also empower technical and solution partners with the knowledge to help their customers get the most out of Xray and other testing tools. Furthermore, you will represent the voice of the customer in your interactions with the marketing, support and product teams. Your insights and suggestions will improve how we develop, market and support Xray.

Your daily activities will include:

  • Maintain and improve our customer onboarding program
  • Develop and deploy training programs for partners and customers
  • Build a deep technical understanding of Xray features and the best practices for testing frameworks and processes
  • Play as a technical account manager for Xray premium support subscribers
  • Centralize customer feedback and represent the voice of the customer in everything you do

// Stacks: Xray

Senior Product Manager Xray

SKILLS YOU NEED TO HAVE

  • Bachelor’s Degree in computer science or related field
  • +3 years of experience as a consultant, advising on best practices and continuous improvement
  • Understanding of agile software development processes, including testing
  • Excellent written and verbal communication skills in English

// Will be a nice plus if you have:

  • Master’s Degree in computer science or related field
  • Familiarity with Atlassian products (Jira, Bitbucket, Bamboo, Confluence)
  • Knowledge of leading software development tools (Github, Gitlab, Jenkins, etc.)
  • Experience with building, conducting and summarizing user research projects
  • Experience building training or onboarding programs
  • Familiarity with software testing tools, including open source testing frameworks (Robot, Selenium, etc.)

// Learn more about Product Engineering team:

Apply here

We want to help customers, partners and the testing community to unleash the potential of their teams. We challenge ourselves to provide the best solutions to improve customer experience, and we work hard to make it fun! Our culture is our valuable treasure and it makes Xpand IT a unique place to work.

Sofia Neto, Head of Ecosystem Experience (Xray) @Xpand IT
Ecosystem Experience Manager Xray Xpand IT

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Senior Product Manager

Job opportunity Senior Product Manager Xpand IT

Senior Product Manager

The product team at Xpand IT builds cutting edge software testing tools. Our flagship product, Xray, leads the test management market. More than 4.5 million users at 8000+ companies trust Xray to manage 100+ million test cases every month. Every day, we work to provide integrated solutions that transform how our customers develop, test and ship the software they make.

YOUR ROLE

The newest Senior Product Manager will report directly to the Head of Product Management to help us to continue to deliver cutting edge testing solutions to our customers. You’ll manage our roadmap and backlog, design new features and work with development teams to ship them. As a senior member of the product management team, your experience as well as insights from research you do will help define our long-term product roadmap.

Building a strong connection with our customers is vital to our success. You will engage with existing and new customers through various channels. In addition, you will stay up to date with new developments and trends in the software testing community.

Your role requires strong collaboration across different teams at Xpand IT. From designers to engineers, testers and marketers, your success depends on your ability to build bridges between teams and connect their work to our product vision.

You’re daily activities will include:

  • Develop a deep understanding of our customers and identify the most impactful problems to solve through research and analysis
  • Understand the market and our competition
  • Take ownership of the product and accelerate new feature development
  • Empower and drive a cross-functional team of designers, developers and marketers to ship cutting-edge solutions
  • Define and analyze key metrics to inform decision-making and measure success
  • Drive Xpand IT’s growth by setting and owning quantitative goals for our product
  • Maintain a strong connection to our vision and strategy for the team and the work they do

// Stacks: Xray

Senior Product Manager Xray

SKILLS YOU NEED TO HAVE

  • Bachelor degree in quantitative or engineering-related field, or equivalent practical experience
  • At least 2 years of experience as a technical product manager. Experience with test management or software development products is a plus.
  • Strong research skills and the ability to deliver actionable insights to make decisions
  • Proven ability to ship product features that deliver results
  • Team player with problem solving skills.
  • Strong communication skills (written and spoken).
  • Fluent in English (written and spoken).

// Will be a nice plus if you have:

  • Masters in a technology or business-related field
  • Familiarity with Atlassian products (Jira, Bitbucket, Bamboo, Confluence)
  • Knowledge of leading development tools (Github, Gitlab, Jenkins, etc.)
  • Experience managing day-to-day technical and design direction
  • Knowledge of various functional areas (e.g.product management, engineering, sales, customer support, marketing, etc.)
  • Ability to influence stakeholders without direct authority

// Learn more about Product Engineering team:

Apply here

The autonomy and trust values of Xpand IT create the best environment for developing creativity, out of the box thinking, learning and discovering new tools and technologies. Here, we are always trying to be on the top of the edge of the tech world, using the most challenging stacks. We guarantee the implementation of the best practices in every dimension.

Francisco Maltez, Test Automation Engineer @Xpand IT
Product Test Automation Engineer Xpand IT

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Product QA Engineer

Job opportunity Product QA Engineer Xpand IT

Product QA Engineer

The product team at Xpand IT builds cutting edge software testing tools. Our flagship product, Xray, leads the test management market. More than 4.5 million users at 8000+ companies trust Xray to manage 100+ million test cases every month. Every day, we work to provide integrated solutions that transform how our customers develop, test and ship the software they make.

YOUR ROLE

As a Product QA Engineer you will be an active member of the product engineering team and participate, from the product design stages to the final production roll out. You will help with requirements definition, so you can elaborate the correct test plans and communicate with Product Owner in order to guarantee the full impact and “big picture” of all issues that will be tested. As an active member of the team you will also work directly with the development team and Automation team, to ensure everything runs smoothly.

Your daily activities will include:

  • Collaborate with the team to identify system requirements
  • Prepare and execute detailed, comprehensive and well-structured test plans, test cases, and test scripts for functional and non-functional requirements
  • Keep track and communicate test plans, test results, analysis, and unresolved problems
  • Coordinate schedules to ensure on-time delivery of all testing activities
  • Review requirements and functional specifications and project technical documents
  • Identify, analyze and report defects, questionable functions, errors, and inconsistencies in software subsets, outputs, online screens and content
  • Stay up to date with system requirements, and with new testing tools and test strategies
  • Promote continuous improvement initiatives of both product and process functions within the team

// Stacks: Xray

Product QA Engineer Xpand IT

SKILLS YOU NEED TO HAVE

  • MSc / BSc in Engineering
  • Experience in software development, testing, or quality assurance of software applications
  • Experience in developing test plans/strategies, test cases, and test scripts
  • Expertise working with translating requirements to test cases
  • Expertise planning and estimating testing duration and effort
  • Attention to detail
  • Strong time management and prioritization skills
  • Critical and problem solving thinking
  • Excellent communication skills
  • Excellent knowledge of English (written and spoken)

// Will be a nice plus if you have:

  • Knowledge of software testing software tools such as Xray, Cucumber and Selenium

// Learn more about Product Engineering area:

Apply here

Xpand IT trust and autonomy values create the best environment for developing creativity, out of the box thinking, learning and discovering new tools and technologies. Here, we are always trying to be on the top of the edge of the tech world, using the most challenging stacks. We guarantee the implementation of the best practices in every dimension.

Francisco Maltez, Test Automation Engineer @Xpand IT
Product QA Engineer

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Customer Support Specialist

Job Opportunity Customer Support Specialist Xpand IT

Customer Support Specialist

The product team at Xpand IT builds cutting edge software testing tools. Our flagship product, Xray, leads the test management market. More than 4.5 million users at 8000+ companies trust Xray to manage 100+ million test cases every month. Every day, we work to provide integrated solutions that transform how our customers develop, test and ship the software they make.

YOUR ROLE

In a global world where customers are always giving feedback about their product experience, as a Customer Support Specialist you will play a critical role in the success of the productresponding to customer queries in a timely and accurate way. In this role you will also identify customers’ needs, helping them to use specific features and analyzing and reporting product malfunctions. While interacting with customers, you may also identify potential new features, which should be communicated to the team owning the product roadmap.

Your daily activities will include:

  • Respond to customer queries in a timely and accurate way, via phone, email, chat or customer service portal
  • Identify customer needs and help customers use the product in the correct way
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product Owner and/or Technical teams
  • Assist in training junior Customer Support Assistants

SKILLS YOU NEED TO HAVE

  • High School / BSc in Information Technology or similar diploma
  • Experience as a Customer Support Specialist or similar Customer Support role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM and systems work
  • Knowledge about Customer Support metrics and goal establishment such as Time to Answer, Time to Solve, SLA, etc
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Team player and patience when handling tough cases

// Will be a nice plus if you have:

  • Familiarity with software industry

// Learn more about Product Engineering area:

Apply here

Working at Xpand IT brought me outstanding challenges as well as a solid and compelling project. Our work excellence, collaboration, and cooperation amongst the team are the key to meet exceptional results.

André Fernandes Rodrigues, Java Software Developer @Xpand IT
Customer Support Specialist Xpand IT

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Product Software Engineer

Job opportunity Product Software Engineer Xpand IT

Product Software Engineer

The product team at Xpand IT builds cutting edge software testing tools. Our flagship product, Xray, leads the test management market. More than 4.5 million users at 8000+ companies trust Xray to manage 100+ million test cases every month. Every day, we work to provide integrated solutions that transform how our customers develop, test and ship the software they make.

YOUR ROLE

As a Product Software Engineer you will be an active member of the product engineering team, working on critical tasks as part of release sprints. As a tech-savvy you will participate in the entire development cycle, including design, architecture, coding, testing and production. At Xpand IT, and particularly in Xray development, product engineers develop the software on top of cutting-edge AWS technologies, along with state-of-the-art web technologies.

Your daily activities will include:

  • Brainstorm about the project’s technical needs and requirements
  • Build reusable code and libraries (both frontend and backend) for future use
  • Optimize product and applications for maximum speed, cross browser and cross device
  • Work in a multidisciplinary team
  • Be Responsible for understanding product requirements and translate them into technical services or APIs
  • Design and develop product features using the best design practices and patterns
  • Recommend system solutions by comparing advantages and disadvantages of alternative development strategies
  • Integrate applications through the development of APIs / Services with third party modules
  • Guarantee the correct performance, security and scalability of all developed services or features
  • Guaranteethat Unit Test / Test Sets are correctly updated so that Continuous Integration engine remains flawless

// Stacks: Java;JavaScript; Node.js; React; Xray

Product Software Engineer Xpand IT
Product Software Engineer Xpand IT
Product Software Engineer Xpand IT
Product Software Engineer Xpand IT
Product Software Engineer Xpand IT

SKILLS YOU NEED TO HAVE

  • MSc / BSc in Information Systems or Computer Engineering and/or Computer Science
  • Strong technical knowledge and experience (5+ years) in Java based technology
  • Professional Experience (3+ years) as a developer in JavaScript based technologies and HTML5, CSS3
  • Advanced knowledge of Linux operating systems
  • Experience with JavaScript and its superset, Typescript
  • Experience with JavaScript libraries and frameworks such as React and/or Vue.JS
  • Experience with JavaScript server side libraries such as Node.js
  • Experience of design patterns while implementing advanced and complex software solutions
  • Experience with relational databases & NoSQL databases (MS SQL Server, MySQL, PostgreSQL, MongoDB, etc.)
  • Experience in designing patterns, while implementing large scale and complex software solutions
  • Strong experience in using Eclipse, Maven, Jenkins, GIT, JIRA or equivalent tools
  • Team player and problem solving skills
  • Strong communication skills (written and spoken)
  • Fluent in English (written and spoken)

// Will be a nice plus if you have:

  • Knowledge or experience with Docker/Kubernetes ecosystem
  • Knowledge or experience implementing Selenium and Cucumber BDD approaches
  • Knowledge or experience in deploying software solution on AWS cloud ecosystem

// Learn more about Product area:

Apply here

Working at Xpand IT as a Java Software Developer in Product brought me outstanding challenges as well as a solid and compelling project. Our work excellence, collaboration, and cooperation amongst the team are the key to meet exceptional results.

André Fernandes Rodrigues, Java Software Developer @Xpand IT
Product Software Engineer Xpand IT

Videos that tell you the whole story

Xpand IT: You Have to Live it!

Summer Trip

Be an Xpander

Life at Xpand IT

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Meetup

Sara GodinhoProduct Software Engineer
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