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Quality Improvement Specialist

Job Opportunity Quality Improvement Specialist Xpand IT

Quality Improvement Specialist

Xpand IT’s Quality Improvement Team’s mission is to continuously improve all company processes and support teams to improve their day-to-day work quality. Garantee that software development teams know and apply our work methodology – Xpagile – and promote good practices implementation related to Data Protection and Information Security (ISO 27001). This team is also responsible for ensuring the implementation of our Integrated Management System, through internal audits, management of performance framework, collection and analysis of indicators, training, coaching and maintenance of the system in all its aspects.

YOUR ROLE

As a Quality Improvement Specialist, you will be part of the Quality Improvement Team. Our mission is the continuous improvement of all company processes and to help teams improving their processes. We assure all development teams apply our work methodology – Xpagile – and we promote good practices related to Data Protection and Security (ISO 27001).

We are also responsible for the implementation of our Management System, through internal audits, metrics, training, coaching, and overall system maintenance.

Your daily activities will include:

  • Assist and mentor development teams
  • Execute audits according to audit program
  • Answer data subject and client requests about data protection
  • Manage training records
  • Collect, analyse and report metrics
  • Support Security management System
  • Promote continuous improvement within the teams

SKILLS YOU NEED TO HAVE

  • Bachelor’s degree or equivalent (preferably in Information Science, Computer Science/IT, Engineering, Management)
  • 3 to 4 years’ experience Quality Management
  • Experience with Quality Management Systems and Audits
  • Fluent English, both written and spoken
  • Good knowledge ofOffice tools (Word, Excel, PowerPoint)
  • Excellent work ethic, discretion and confidentiality
  • Confident decision maker and ability to work independently
  • Ability to analyse, solve problems and to understand project team dynamics
  • Ability to mentor and coach teams
  • Excellent communication and interpersonal skills
  • Ability to focus and attention to detail
  • Professionalism, organization and sense of responsibility

Apply here

Xpand IT is committed to employee growth and there is a great team spirit. When I arrived at Xpand IT I had little experience, but it gave me the opportunity to learn and grow professionally.
Being part of the Quality Improvement team at Xpand IT is very challenging. We work on various topics, from data protection to project audits, which makes our daily lives dynamic and interesting

Diana Leocádio, Quality Improvement Specialist @Xpand IT
Product Owner Xpand IT

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