Help Images is a Portuguese non-profit organisation, founded in 2008, with the main purpose of bringing attention to some of the social problems with the production of media content. Since 2014, Help Images has used the Salesforce platform to manage all their activity. The CRM software has the ability to store and sort all the video footage, that can be watched in schools, prisons and other organisations that Help Images work with.
“Help Images had Xpand IT support to adapt the Salesforce CRM, which we were already using, to new needs that we had identified, to simplify and automate routines that consumed many resources.
The entire team was always available to listen to our needs and the particularities of our activity, which proved to be fundamental for the success of our work and the achievement of the main goals.
The accuracy, professionalism and commitment that Xpand IT dedicated to our project were crucial to its success. It was also very gratifying to feel that the team shares our social and humanitarian values. For our NPO this support was very significant at the forefront of our communication goals for development, particularly in our work with schools, in the I LOVE 2 HELP – Mostra do Filme Solidário project.”
- A Salesforce platform update, bringing a more appealing and intuitive look and feel, and facilitating all session management
- Automating the completion of questionnaires, and eliminating the need to develop them individually
- Simplification of the reporting processes, which have become faster
- Improved communication between Help Images and its audiovisual partners
Main Technology Used:
In this transformation, based entirely on the Salesforce NGO platform the first goal tackled was the upgrade from the Classic version of Salesforce to the Lightning version (the most current).