A new kind of retail is emerging as we write these words – an industry supported, enhanced, and upgraded by technology. 2020 was a disruptive year for every industry, and the Retail Industry was no exception. The retail industry had to think outside the box and find ways to reconnect with customers, even at a distance.
Some retailers managed to find opportunities amidst the crisis and came up with innovative ways of doing business, reorganising operations, rethinking business models, and taking advantage of existing technology to keep moving forward. Now, the retail industry has the opportunity to adjust and adapt to new customer needs and expectations.