This is the web site of Xpand IT Solutions, Lda.

Parque das Nações

Rua do Mar Vermelho nº 2
Fracção 2.3
1990 – 152 Lisboa


Document Version: P01.20181011.03 | Previous Version

Document Effective date: 12/10/2018

1. General Information

1.1. Xpand IT is a global company specialized in strategic planning, consulting, implementation and maintenance of enterprise software. Our portfolio includes services and products in Business Intelligence, Big Data, BPM & Enterprise Middleware, Enterprise Mobility and Collaborative Platforms. Xpand IT stands out for its innovative approach fully supported by tools, processes and agile methodologies, fully mapped with CMMI. With customers all over the world, Xpand IT is recognized by its technical knowledge and “Passion for Excellence”.

1.2. Xpand IT is committed to protecting your privacy. This Privacy Policy governs our data collection, processing and usage practices. It applies to the information that we obtain through your use of our websites, services/products subscription (free and paid), marketing campaigns (e.g., events and webinars), or whenever you interact with Xpand IT.

1.3. We periodically update this Privacy Policy, so we that ask you review it frequently.

1.4. If our information practices change significantly at some time in the future, we will notify you of the policy changes before we use your data for these new purposes and we will provide you the ability to opt out of these new uses.

1.5. This Privacy Policy and our privacy practices were built according to the applicable European and Portuguese laws.

2. Definitions

2.1. Personal Data: any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

2.2. Websites: All Xpand IT websites under the master domains: and

2.3. Cookies: Small data files stored on your hard drive or in device memory.

3. Information We Collect

3.1. What information do we collect?

  • We can collect the following information about you:
  • Contact information such as name, email address, phone number, country, city
  • Profile information such as job title, company or other business information
  • Pictures: photos
  • Billing information such as tax ID
  • Software preferences, including software use and interests
  • User web behavior
  • IP addresses, URLs visited, and related information
  • Cookies (see our Cookies policy)
  • Education and work experience
  • Usage data and information about the systems running our products

3.2. Where do we collect information?

This are the activities where you will ask you to give us information.

Activity where we ask for Personal Data     Data we ask      
Website All websites Cookies
Webinars application forms Contact and profile information
Training application forms Contact, profile and billing information
Events application forms Contact, profile, event pictures
Newsletter subscription Contact information
Download content (e-books, case studies or others) Contact and profile information
Access online support Contact information
Product Sandboxes Contact information, user web behavior
Job application form Contact information, CV
Contact requests Contact information
  Digital surveys  Contact information, software preferences
  Paper surveys  Contact information, software preferences
  Events attendance  Contact information, software preferences
Recruitment activities (when you submit a spontaneous application or directly for an advertised position via our website; in job fairs, events, via a third-party; when applying through referrals provided by our employees and interviews) Contact and profile information, education and work experience or other relevant information

3.3. How do we use the information collected?

We use the information we collect about you for a variety of purposes:

Purpose Data collected
Marketing and communication campaigns Contact information, pictures, software preferences
Sales and to explore new marketing opportunities Contact information, profile information, software preferences
Manage contractual relationship (if one exists) Contact information
Send important notices, regarding changes to our terms, conditions and policies. Contact information
Explore new market opportunities Profile information
Process and complete transactions and send related information, including purchase confirmations and invoices Contact information, Billing information
Improve our products User web behavior
Improve your browsing experience Cookies
Recruitment Education and work experience
Improve user experience Anonymized product usage data and metrics
Resolve technical problems Anonymized product usage data and metrics


Or for other purposes from which we obtained your consent. If you want to change this consent, please see the Section 8: Contact us about privacy questions.

3.4. Personal Data of minors

Xpand IT products and services are not directed to individuals under 16 years old.

If we become aware that a child under 16 years old has provided us Personal Information, we will delete that information. If you become aware a child has provided us with their Personal Information, please contact us immediately.

3.5. Use of non-personal information

We may also collect data that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose.

  • We may collect information so that we can better understand customer behavior and improve our products, services, and advertising.
  • We may collect information regarding customer activities on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.

Whit exception of your personal information and data, any other data and information you decide to submit to us will automatically be considered as non-confidential and non-proprietary, and not limited by any restriction of confidentiality or intellectual rights. Therefore, please do not submit to us any non-Personal Data with any kind of restriction of confidentiality or of intellectual rights or of any other kind.

4. Security of your Personal Data

4.1. We use a variety of security technologies and procedures to help to protect your Personal Data from its dissemination, loss, misuse, alteration unauthorized access or disclosure as well as against any other form of illicit treatment.

4.2. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

See our Cloud Security Statement.

5. Information Sharing and Disclosure

5.1. We will not share or disclose any of your Personal Data with third-parties except as described in this policy.

5.2. We do not sell your Personal Data. We will never provide your Personal Data to any third-party, without your previous consent, that does not, at least, the same level of for your Personal Data similar to the one we have. We ensure that the necessary procedures are in place to preserve your legal rights over your Personal Data.

5.3. Social Media Features: Our websites include social media features, such as the “Facebook” Like button and widgets, the “share this” button and/or other interactive mini-programs that run on our sites. Social Media Features and Widgets are either hosted by a third-party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

5.4. Links to third party-sites: Our websites may include links to other websites whose privacy practices may differ from ours. If you submit Personal Data to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

5.5. Testimonials: We may display personal testimonials of satisfied customers. With your previous consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at anytime.

5.6. With your previous consent: We will share your Personal Data with third-parties only when we have your consent to do so.

5.7. We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process, but as far as is legally possible, we will inform you about such disclosure terms.

6. Your Rights

You have the following rights with respect to the information you provide to us:

6.1. Right to obtain the confirmation, if Personal Data concerning you is being processed, and, where that is the case, access to the Personal Data;

6.2. Right to be informed about our privacy policies and practices;

6.3. Request that we rectify your Personal Data if it is inaccurate or incomplete;

6.4. Right to object processing of your Personal Data to specific types of processing: direct marketing, processing based on legitimate interests or performance of a task in the public interest/exercise of official authority and processing for research or statistical purposes (unless the processing has a legitimate purpose or the is for the establishment, exercise or defense of legal claims);

6.5. Right to removal of your Personal Data when it is no longer necessary in relation to the purposes for which it was collected/processed, when you withdraw your consent and there is no other legal ground for the processing, for compliance a legal obligation. This right might me refused where the Personal Data processing is necessary;

6.6. Right to request data portability, when data is provided by data subject (actively and knowingly or observed by virtue of the use a service/device), based in his/her consent or, in a contract where the data subject is an interested party. We will transmit this data in a structured, commonly used format. This right only applies if the data processing is carried out by automated means;

6.7. Right to be informed about any recipients to whom your Personal Data have been disclosed, if you request it. Moreover, if you request any rectification/removal of Personal Data or restriction of processing, we will communicate to each of those recipients;

6.8. Right to restrict processing under certain circumstances defined by Data Protection laws;

6.9. Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

6.10. Right appeal to Data Protection National Committee (CNPD) of any of our decision about your Personal Data.

6.11. These rights are defined by the General Data Protection Regulation. Please read this document for more details. To exercise these rights, please see Section 8: Contact us about privacy questions.

7. Retention of Personal Data

7.1. Xpand IT will maintain your Personal Data records for the time needed to accomplish the purpose it was collected as authorized by you and Xpand IT will execute regular reviews to its Personal Data files, in order to update them and to maintain their accuracy.

7.2. Subject to the rules stated at 7.1., above, in general terms, Xpand IT will maintain your Personal Data records for no more than 6 civil years, since the last contact with the data subject, unless special reasons may determine that Xpand IT maintains your Personal Data for a longer period, as authorized by law.

7.3. The Personal Data included at any agreement, invoice or other legal document or statement will be retained for the period that is legally necessary.

7.4. In any case, Xpand IT will always notify you of the deletion of your Personal Data.

8. Contact us about privacy questions

If you have requests, questions, concerns about Xpand IT’s Privacy Policy or data processing, you may contact our Data Protection Officer. Please note that we can contact our Data Protection Officer through:

Email – [email protected]

Phone Number: +351 21 896 7150

Address – Rua do Mar Vermelho nº 2, Fracção 2.3, 1990 – 152 Lisboa

We will answer to your request within 30 days and notify you of the action we have taken.

Ana PaneiroPRIVACY POLICY P01.20181011.03