Medicare is a leading provider on health plans, with over 15 years’ experience in the Portuguese market. Its mission is democratising access to the best conditions for healthcare and wellbeing, and it is a benchmark brand in the sector.
With a focus on offering the highest quality and best experience to customers and providing simple products and access, it currently has more than 1,750 partnerships with the best providers on the market.
Medicare had the data on-prem and therefore, when decision-makers wanted to make a more refined analytical analysis, they found the information segmented, making it hard to correlate. The challenge was to migrate from on-prem to cloud and data unification, allowing a single view. Discover this success story that enhances the call center with Near Real-Time through Cloud Analytics at Medicare.