Sales Cloud is the CRM platform in the Salesforce platform. This solution helps to automate tasks, integrate Sales management, Marketing and Customer Support in a single platform, with the ability to create customisable reports.
The solution is extremely personalised and driven by its own Artificial Intelligence system, Einstein.
Every experience is made available in any device, from sales projections to graphs of sales teams’ performance.
Automated Marketing is a growing subject in all companies. Marketing Cloud is the perfect solution to address this issue.
An easy to use platform that allows the creation of 1-1 customer journeys through email, advertisements or websites. It has the ability to gather Marketing and Sales data in one place and cross-analyse information from other sources, build personalised emails, and even interact with customers on social media websites.
Stronger connection to your customers
The Salesforce Service Cloud solution allows for the integration of all the support provided by your company to your customers in a single platform.
Its goals are to provide self-service support, use Artificial Intelligence to answer support requests in a faster way, predict needs according to knowledge of customer behaviour, improve communication between call-centres and teams in the field, etc.
Integration of your business
The Salesforce platform allows for the integration of countless already existing systems.
Our experts already have many years of experience in integrating systems. Hence, Xpand IT’s knowhow will be invaluable to help your company unify existing systems with all the potential the CRM platforms have to offer.