How the Pestana Group

AUTOMATED THE MANAGEMENT

of requests with Jira Service Desk

Because of the high number of hotel units, the Pestana Group was facing the need to process more than 1500 emails per day, from agency reservations to additional requests or alterations to reservations sent through platforms like Booking.com or Expedia. There was a need to develop a platform that automated email processing and optimised resource re-allocation.

Key Benefits:

  • Optimised allocation of resources
  • Excellent visibility of the whole workflow
  • Improved availability and speed of response to requests
  • Substitution of spreadsheet reports by real-time dashboards

Download of our Success Case

Ana PaneiroPestana Hotel Group – Digital transformation in the hotel industry | Success Case