Fundação Luso-Americana para o Desenvolvimento (FLAD) is a non-profit organisation whose main objective is to promote Portugal in The United States of America through actions such as scholarships and support for students and researchers, and science and culture awards, amongst others. When FLAD contacted Xpand IT, its entire operations management was in the process of moving from the old platform to Salesforce technology. However, the existing solution was not in tune with FLAD’s needs.
FLAD uses the Salesforce solution on a daily basis and as a transversal platform, not limited to CRM functionalities. So, the solution proposed by Xpand IT was to correct incorrect processes.