MedicineOne is a technological company of Portuguese origin and worldwide vocation, dedicated to developing software for the health market. The EHR solution it provides is at the same time one of the oldest, most innovative and complete in the world. It is one of the best software solutions for managing small and large health units, whether they are public or private institutions.
MedicineOne challenged Xpand IT to present a solution to support their product offerings to their end customers and their organisations. This solution needed to facilitate the management of service requests and resolutions, through an easy interface, using MedicineOne imagery.
In a second stage, MedicineOne wanted to streamline the process by escalating issues and improvements reported by end customers to the development teams.
Following the adoption of Jira Service Management and Jira Software, the MedicineOne product team wanted to improve the way requests from the various internal areas (commercial, legal and support) came through.
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