The new paradigm of digital channels in the Banking industry

June 2nd, 2020 | 11AM GMT | 45 min

*The Customer Panel will be delivered in Portuguese.

How is the Banking industry changing according to the present context?

As a result of the challenging times we’re going through, it has become evident that in the (very near) future, customers’ interaction with their Banks will be increasingly digital and personalized. Therefore, creating a truly innovative customer experience becomes of paramount importance.

In this webinar, we’ll discuss how the current scenario has accelerated digitalization in the Banking industry and, based on our own Xpand IT Insights research and Banking Study, we’ll also present our vision, highlighting which best practices to follow in this kind of scenarios.

What will you learn?

  • How the current context has impacted customers’ interaction with Banks
  • Existing trends that will become even more evident
  • Vision for a future post-crisis

Who is this webinar for?

  • Decision-making positions from Banking Industry or similar (FSI, Venture Capital, Private Equity, Insurance)



Sérgio Viana

Partner & Digital Xperience Lead, Xpand IT

Filipa Moreno

Digital Xperience Evangelist, Xpand IT

Sérgio Magalhães

Director de Canais Digitais, Millennium BCP

Duarte Correia

Head of Digital Channels, NOVO BANCO

Lídia Sá

Direção de Banca Directa, Crédito Agrícola

Gregory Gillet

Business Development Manager, Meniga

Ana PaneiroWebinar – The new paradigm of digital channels in the Banking industry