Webinar
The new paradigm of digital channels in the Banking industry
June 2nd, 2020 | 11AM GMT | 45 min
*The Customer Panel will be delivered in Portuguese.
How is the Banking industry changing according to the present context?
As a result of the challenging times we’re going through, it has become evident that in the (very near) future, customers’ interaction with their Banks will be increasingly digital and personalized. Therefore, creating a truly innovative customer experience becomes of paramount importance.
In this webinar, we’ll discuss how the current scenario has accelerated digitalization in the Banking industry and, based on our own Xpand IT Insights research and Banking Study, we’ll also present our vision, highlighting which best practices to follow in this kind of scenarios.
What will you learn?
- How the current context has impacted customers’ interaction with Banks
- Existing trends that will become even more evident
- Vision for a future post-crisis
Who is this webinar for?
- Decision-making positions from Banking Industry or similar (FSI, Venture Capital, Private Equity, Insurance)
Technologies
Speakers
Sérgio Viana
Partner & Digital Xperience Lead, Xpand IT
Filipa Moreno
Digital Xperience Evangelist, Xpand IT
Sérgio Magalhães
Director de Canais Digitais, Millennium BCP
Duarte Correia
Head of Digital Channels, NOVO BANCO
Lídia Sá
Direção de Banca Directa, Crédito Agrícola
