How is the Banking industry changing according to the present context?
As a result of the challenging times we’re going through, it has become evident that in the (very near) future, customers’ interaction with their Banks will be increasingly digital and personalized. Therefore, creating a truly innovative customer experience becomes of paramount importance.
In this webinar, we’ll discuss how the current scenario has accelerated digitalization in the Banking industry and, based on our own Xpand IT Insights research and Banking Study, we’ll also present our vision, highlighting which best practices to follow in this kind of scenarios.
*The Customer Panel will be delivered in Portuguese.